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FAQ
Frequently Asked Questions about DeMer Jewelry and info about jewelry in general:
  1. I found a design I love, but I don’t like rubies/silver/etc. Does DeMer make substitutions?
  2. Can I get my DeMer ring resized?
  3. Will DeMer set my diamond?
  4. Can I buy a semi-mount from DeMer?
  5. Will DeMer set a semi-mount I purchased elsewhere?
  6. Can I get a plain engagement ring from DeMer?
  7. Can I get a plain band, chain, etc from DeMer?
  8. Does DeMer do exchanges and/or returns?
  9. Does DeMer service jewelry bought elsewhere?
  10. Does DeMer carry any jewelry or gift items besides the DeMer brand?
  11. Can I buy tungsten or titanium from DeMer?
  12. Will DeMer reproduce my jewelry?
  13. Will DeMer replicate a piece of jewelry I found somewhere else?
  14. How will my DeMer jewelry be delivered?
  15. Where is DeMer Jewelry located?
  1. I found a design I love, but I don’t like rubies/silver/etc. Does DeMer make substitutions?
    All items shown in our collections, on Facebook, or advertised, are shown as we see them and we display these original pieces of art for you to browse as they were originally intended, including all metals/karatage and gemstone selections/quality; however, we at DeMer encourage you to make each piece of jewelry your own and so nearly every item available for purchase can have its gemstones, metal colors, stone grade/metal karat, or color scheme modified to suit your tastes. Contact us for a special order quote on any item you already love, but would love even more with a few changes. We are here to help!
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  2. Can I get my DeMer ring resized?
    Many of our rings can be sized up or down slightly after purchase; however, some DeMer rings require very careful manipulation of the metals or complex assembly, and should not be sized. Some rings are beyond even this level of detail and cannot be sized at all. Each piece is unique and there is no easy answer. DeMer will size any ring purchased from us directly at a reduced cost (if the ring can be sized) and any DeMer ring purchased through an authorized retailer should be brought back to that retailer for all service. DeMer does not warranty any modifications, repairs, sizing, refinishing, stone tightening/extraction, or anything else done by anyone other then us. If in doubt about the ability to size your ring, or if your local retailer is unsure, contact us directly for any help. Don't have a retailer in your area? Insist they start carrying DeMer, and you may be entitled to DeMer credit and enrollment in our VIP program. (back to top)
  3. Will DeMer set my diamond?
    If you are purchasing a DeMer original design from us directly, and have your own stone, then yes. Please be aware however, that any gem DeMer mounts on your behalf is done so at your own risk. DeMer is not responsible for any damage done to any diamond or colored gemstone that did not come from us. Rest assured that we will treat your gem with the utmost care and respect it is due, but in the event something goes horribly wrong, DeMer is not liable and we are very up front about that. DeMer Jewelry is always happy to locate the perfect diamond or rare colored gem for you, even if you are not buying a piece to mount it, though our pricing is lower when you buy your center gem and mounting from us! This is a good idea for you because if something does go wrong with the gemstone, it's our problem, not yours. Please be aware that damage to diamonds or colored precious stones is a highly unusual event and is usually due to a fault with the gem's cutting style or inclusions. Setting a gem is very stressful on the stone and some stones (yes, even diamonds) can't take the pressure. Contact us to talk for free about our diamonds, or consult on the best choices for you! (back to top)
  4. Can I buy a semi-mount from DeMer?
    A semi-mount is a finished piece of jewelry, with all melee (small gems) pre-set and requires a center stone. If you have a valuable center gem, and would prefer to have it set while you watch by your local jeweler, we can do that. DeMer cannot vouch for the skills of your local goldsmith however, and does not warranty the piece once it leaves our hands (and is worked on by someone else). DeMer is happy to provide any information (by request) your goldsmith may require to properly manipulate our designs to fit your gem. Contact us now for an estimate on a semi-mount version of any DeMer piece. (back to top)
  5. Will DeMer set a semi-mount I purchased elsewhere?
    This is a case-by-case situation and there is no fast and easy answer. If we are supplying the gem and quality-controlling the mounting (such as a basic engagement ring), yes. If you provide the mounting, and we provide the stone, maybe. If you are providing both mounting and gem, no. The more items that we can't quality control that are introduced, the more variables in play. DeMer focuses on providing a superior piece of jewelry every single time and we cannot promise that if we did not have anything to do with the selections. (back to top)
  6. Can I get a plain engagement ring from DeMer?
    Absolutely! We could go on for days about the many fascinating and beautiful engagement traditions around the world and throughout history, but we understand you have things to do. Suffice it to say, sometimes the best choice is a simple diamond solitaire ring that allows you to present the proposal. We love the idea of you and your fiancée designing the engagement ring together before the wedding, as the first major act of two people building something new and beautiful that will last a lifetime. Of course when you are ready to custom design the ring, or trade up stones, DeMer is here for you! Also note that any basic engagement ring purchased from us will automatically guarantee you a reserved slot within a year for a custom design (since DeMer only accepts 50 clients annually for bespoke services). Click here for more info about DeMer's bespoke designs. (back to top)
  7. Can I get a plain band, chain, etc from DeMer?
    We do offer some generic items for your convenience (such as wedding bands, or chains) but we do not promote such items. Please contact us for more information. (back to top)
  8. Does DeMer do exchanges and/or returns?
    We regret to inform you that except in very specific and unusual circumstances (see terms and conditions), DeMer Jewelry does not accept returns or exchanges on any item. (back to top)
  9. Does DeMer service jewelry bought elsewhere?
    No. We service our own merchandise because of our intimate knowledge of its materials and construction methods, which we take great care and pride in, and we cannot say the same for jewelry purchased elsewhere. We're sure it is beautiful and special to you, but we would hate to tell you it crumbled like shortbread when we started working on it because of how it was constructed. (back to top)
  10. Does DeMer carry any jewelry or gift items besides the DeMer brand?
    At this time, DeMerJewelry.com sells only DeMer branded jewelry, although we may carry gift items in the future. While we do not carry other designer's lines, we do offer some generic wedding bands, stud earrings, chains, and accessories by request, for your convenience. (back to top)
  11. Can I buy tungsten or titanium from DeMer?
    DeMer branded jewelry is not currently available in any alternative non-precious metals at this time and we have no plans for such in the future. Please contact us for more information on alternative metals or how we can meet your needs. (back to top)
  12. Will DeMer reproduce my jewelry?
    In short, no. DeMer specializes in antique reproduction (or re-birth, if you like), which means we are skilled in taking an existing design and re-building it from the ground up, to give it another 100 years of life; however, we do not produce exact replicas of any heirloom or other designer's work. We believe there is a special place in jewelry hell for people that rip off other artist's hard work. (back to top)
  13. Will DeMer replicate a piece of jewelry I found somewhere else?
    No. At DeMer, the one thing we take most seriously is jewelry (and your satisfaction). The only thing we take more seriously than that is copyright infringement. (back to top)
  14. How will my DeMer jewelry be delivered?
    We ship using FedEx, UPS, USPS, and other specialty delivery services, usually via air-mail. Your item will arrive swiftly and discreetly, so if the jewelry is a surprise for someone in the same household, please let us know before shipping so we can arrange delivery options. Please note that we are being vague on purpose with this answer so for security reasons (both yours and ours), only those who have received, or are about to receive, a DeMer shipment, will recognize a DeMer shipment. (back to top)
  15. Where is DeMer Jewelry located?
    DeMer Jewelry is based in sunny Southern California, though we have operatives that travel around the globe and operate remotely. At this time, we do not have a manufacturing location open to the public and to keep our staff focused on providing you, our clients, the best experience possible, we do not offer office visits either. That being said, we are always available for contact through our website or via Facebook, Twitter, YouTube, telephone, carrier pigeon, semaphore, smoke signal, or telepathy. We are available seven days a week, and if we miss your call, will get back to you within 24 hours. (back to top)
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Terms and Conditions and Disclaimers
All images and text on this site are copyright DeMer Jewelry, 2012-2013
"DeMer Jewelry" is a registered trademark, all rights reserved.